School Account Manager
Join our team at EDClass, where safeguarding the welfare of children and young people is our top priority. As a School Account Manager, you will play a crucial role in building strong relationships with our valued clients and customers. Working closely with our Customer Services Manager, Kim Robinson, you'll contribute to the continuous development of our business while providing exceptional service to schools and academies across the UK.
Key Responsibilities:
- Set up and manage renewal/upgrade orders, ensuring business growth through reselling of products and services to existing customers.
- Handle email enquiries promptly and efficiently from both personal and generic EDClass accounts.
- Conduct outreach to all schools and MATS in your portfolio, addressing their queries and concerns.
- Deliver comprehensive training sessions to both EDClass staff and customers, including online and offsite sessions.
- Plan and host engaging EDChampion events to foster strong relationships with our clients.
- Respond swiftly to safeguarding and learner issues, ensuring the safety and wellbeing of all users.
- Maintain accurate records of customer interactions and feedback, updating systems accordingly.
- Collaborate with the Development Team to report and resolve any platform bugs or issues.
- Provide guidance and support to customers on product purchasing decisions, meeting and exceeding personal targets and organisational KPIs.
- Manage incoming and outgoing calls, offering solutions and assistance to clients and customers.
- Create informative materials such as 'how-to' videos and documents to aid customer understanding.
- Collaborate with other departments to support testing and integration efforts.
Personal Skills & Knowledge:
- Excellent time management and organisational skills.
- Strong adherence to company ethos, policies, and practices.
- Ability to build and maintain professional relationships, respecting boundaries and diversity.
- Flexibility and initiative to adapt to changing priorities and situations.
- Proficiency in data analysis and report writing.
- Comprehensive understanding of the education sector.
- Outstanding communication, problem-solving, and negotiation skills.
- High levels of motivation, resilience, and dependability.
- Team player with meticulous attention to detail and accuracy.
- Polite and professional manner with excellent telephony and typing skills.
Qualifications:
- English and Maths GCSE A*-C or equivalent – Essential.
- Safeguarding knowledge and understanding – Essential.
- Confident ICT skills – Essential.
- Customer Service Level 2 NVQ or similar - Desirable.
If you're ready to make a positive impact in the education sector and thrive in a dynamic, customer-focused environment, apply now to join our team at EDClass.
Please note, these are not the entire job descriptions and you should click the button available to see the full specification.